Returns

At The Gold Standard Pet, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to make it right.

You have 30 days from the date of delivery to request a return.

To be eligible:

Due to food safety reasons the item must be unused, in its original packaging, and in the same condition you received it.
A receipt or proof of purchase is required.

To start a return, contact us at info@thegoldstandardpet.com. We’ll provide you with instructions and a return address.

Please note: Returns sent without prior approval will not be accepted.

Once we receive your returned item, we’ll inspect it and let you know the status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.
You are responsible for any shipping costs.

We do not accept returns or refunds for:

Customers are responsible for return shipping unless the return is due to a defective or incorrect item. Original shipping fees are non-refundable.

For any questions or concerns, don’t hesitate to reach out. We're here to help—because your pet deserves nothing less than the gold standard. 🐕✨