Returns

At The Gold Standard Pet, we want the guarantee to be clear: Hip & Joint Support Chews are backed by a 90-day product guarantee.

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90-Day Product Guarantee

Try the routine consistently. If it is not the right fit for your dog, contact us within 90 days of delivery at info@thegoldstandardpet.com with your order number.

You do not need to keep the jar unused to use the 90-day product guarantee.

To keep the guarantee fair for real customers, we may request proof of purchase, order details, product photos, or other information before approving a refund. The guarantee is limited to purchases made from Gold Standard Pet or an authorized sales channel and may be limited to one refund per customer, household, or order. We reserve the right to deny claims that appear fraudulent, abusive, or inconsistent with normal product use.

We do not charge a restocking fee for approved 90-day product guarantee claims.

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Unopened Items

If you have an unopened item you do not want, contact us before sending anything back so we can provide instructions. Items sent back without first contacting us may not be accepted.

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Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us as soon as possible at info@thegoldstandardpet.com so we can evaluate the issue and make it right.

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Refund Timing

If your refund is approved, it will be issued to your original payment method. Your bank or credit card company may take additional time to post the refund after it is processed.

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For any refund or return question, email us at info@thegoldstandardpet.com.